Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hi@freskincare.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hi@freskincare.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hi@freskincare.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hi@freskincare.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hi@freskincare.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hi@freskincare.com.
Last Updated Apr, 2026
This Refunds, Returns and Order Modifications Policy ("Refunds, Returns and Order Modifications Policy") describes our delivery and return guidelines, designed to enable you to fully enjoy your shopping experience. This Refunds, Returns and Order Modifications Policy shall apply with respect to all of our products ("Products") ordered via the https://us.freskincare.com/ (the "Site"), including Products sold within at a discounted rate and/or during seasonal sales and promotion. Please read this Refunds, Returns and Order Modifications Policy carefully before submitting an order via our Site (the "Order"), and feel free to contact us if you have any questions related to this Refunds, Returns and Order Modifications Policy. You may have certain cancellation or return rights governed by local legislation. Nothing in this Refunds, Returns and Order Modifications Policy will affect your statutory rights.
For the purpose of this Policy, a processed order refers to an order that has been processed for payment which is at least 12 hours before your next scheduled payment.
- Cancellation. We understand that circumstances may change after you place an Order. To request a cancellation for an unprocessed order, please contact our support team.
- Shipping and Order Modifications.
- For unprocessed Orders, we can accommodate requests to modify your order details (such as your shipping method). To request such modification, please contact our support team with your order number and the change you need.
- For processed Orders, we cannot modify shipping details. If your package is being shipped via FedEx - you may contact FedEx directly to request delivery modifications or redirections. For all other couriers, please contact our support team for assistance with your options. If your package is returned to us due to an incorrect address, we will contact you to confirm your correct address and arrange reshipment. Additional shipping charges may apply for reshipment due to customer-provided address errors.
- Returns. We accept Product returns for most Products (depending on the Product) within 90 days after delivery. Products must be in their original, unopened and unused condition with all packaging. To initiate a return, please contact our support team with your order number. As a convenient alternative to returns, we may offer, in our sole discretion, a partial refund while allowing you to keep the Product, eliminating the need for a return. Returns requested after the 90-day period are not eligible for a refund.
- Defective or Incorrect Products. If you receive a defective or incorrect Product or if any Product is missing from your Order, please contact our support team immediately and within fourteen (14) days of receipt of the Products, and provide your Order number, photos of the damaged Products and packaging (if applicable) and details about the issue. Our team will verify the damage and arrange for replacement Products to be shipped to you, store credit, or a full refund at our discretion.
- Contact Us. For any further questions or assistance, please reach our support team by email hi@freskincare.com or our legal at legal@zyg.com.