FAQ’s
PRODUCT AND INGREDIENTS
Why is FRÉ a better solution for me than other skincare lines?
FRÉ is the first and only skincare solution for women who work out, because it has been customized and designed for your needs – it is the only skincare line specializing & focusing on the specific needs of women with an athletic lifestyle, offering both UV protection and anti-aging benefits that protect your skin when you’re exercising outdoors under the harsh sun. The FRÉ 3-step solution protects you from premature aging and related long-term damage. To achieve all of this, FRÉ products are based on the powerful, Argania Spinosa plant, from which argan oil is produced. We’ve taken this amazing natural ingredient, and created our own unique Argania Active Complex© made of a combination of argan oil, leaf extract and stem cells.
Argania Active Complex© restores skin’s natural barrier using potent antioxidants, moisturizing agents, and anti-inflammatory ingredients.
Which ingredients are FRÉ products free from?
All products are:
- FREE from carcinogens
- FREE from diethanolamine (DEA)
- FREE from fish oil
- FREE from formaldehyde
- FREE from gluten
- FREE from parabens
- FREE from petroleum
- FREE from phthalates
- FREE from propylene glycol
- FREE from mineral oil
- FREE from sodium lauryl sulfate
- FREE from soy
Is FRÉ tested on animals?
Absolutely Not!
How is FRÉ’s use of argan different from other argan-based products?
FRÉ innovates in the way it uses argan: our products do not simply use argan oil, but instead use our patent pending Argania Active Complex©, which combines organic argan oil, argan leaf extract and argan stem cells. Our in-vitro research in partnership with the Dead Sea Arava Science Center shows that this formula is even more effective than current chemical solutions for treating both UV damage and inflammation.
Have all FRÉ products been tested and approved?
All FRÉ products are clinically and dermatologically tested, and have passed the following tests: non-comedogenic (i.e., won’t clog pores) and hypoallergenic. PROTECT ME has been tested, showing that it does not sting eyes, is water-resistant, and has SPF 30. In addition, all FRÉ products are FDA approved and European Union approved.
What is the source of the stearic acid used in FRÉ products?
The stearic acid used in the FRÉ products is 100% vegetable origin. All the FRÉ products are vegan.
Is there a fragrance in FRÉ products?
123FRÉ Set and GLOW ME contain lemone and mint green tea fragrances.
The fragrances in DETOX ME, RECOVER ME, BRIGHTEN ME, and REFRESH ME come from essential oils, specifically geranium oil, rose damascena flower oil, ylang-ylang oil, lavender oil, mentha oil, lemongrass oil and orange oil.
I AM LOVE, I AM JOY and 100% Argan Organic Argan Oil are made of 100% natural ingredients and have no added fragrances.
The FRÉ Body set contains fragrance that is in regulation with the European Parliament and of the Council of 30 November 2009 on cosmetic products. It is also in compliance with the Standards of the International Fragrance Association (IFRA).
USAGE
Can I use FRÉ products when I am pregnant or breastfeeding?
All FRÉ products are very safe, mild, and suitable for pregnant and breastfeeding mothers. The products can be used on the skin around the nipples. The nipples need to be wiped prior to breastfeeding, not because the products are toxic, but rather because if a product can reach a baby's digestive system, it has to be food grade.
Why do I need a special skincare routine because I workout?
When you work out, especially outdoors, your skin is prone to extra damage due to environmental factors. Your skin requires a routine that will make it glow, and protect you from issues like increased photo-sensitivity due to the combination of sweat and sun, dark spots, irritation, breakouts, redness, and premature aging.
Do I need FRÉ if I exercise indoors?
Outdoor conditions like sun and pollution are obviously the central skincare concerns that FRÉ addresses, but regular indoor conditions, such as air conditioning and heating, combined with sweat also require a special skincare routine in order to maintain a clear and radiant complexion. Even when exercising indoors, sweat can foster irritations, break-outs and collagen degeneration due to intensive physical efforts.
Does FRÉ help with eczema?
FRÉ is not a treatment against eczema but has helped many of our customers
ORDERING AND SHIPPING
How do I place an order?
You can shop here, on our website.
How long does shipping take?
Most orders arrive within 6-8 business days. You’ll receive an email confirmation and tracking link once your order ships.
Do you ship internationally?
We currently ship across the US and Canada. We’re working on expanding to more regions soon!
Where can I track my order?
Once your order ships you’ll receive an email with a tracking link so you can track your package.
Can I change or cancel my order?
Reach out to our support at hi@freskincare.com. We’ll do our best to accommodate you.
What if I ordered the wrong product?
Please contact us as soon as possible to modify your order at hi@freskincare.com
Once your order has been shipped, we are unable to make changes.
REFUNDS, RETURNS AND SUBSCRIPTIONS
What is your return policy?
We want you to love your experience with us. If something doesn’t feel right, please reach out within 90 days of your purchase and we’ll take care of it.
How do I start a return or exchange?
Send us a note at hi@freskincare.com - our team will be happy to find the best solution for you.
When will I receive my refund?
It usually takes 5-7 days to see the money back to the payment method used.
What if my product arrives damaged?
We hate when that happens! But if it does, contact us right away with your order details and we’ll be sure to make things right! hi@freskincare.com
Can I change or cancel my order?
Reach out to our support at hi@freskincare.com. We’ll do our best to accommodate you.
How can I manage my subscription?
You can manage, pause, or cancel your subscription at any time through your FRE account.